FAQ

Frequently Asked Questions:

Emergencies and Returning Calls:

General Information:

Our Office is Open from 9 a.m. until 5 p.m.,

Monday through Friday.

Please make your appointments, by telephone, three or four weeks in advance.

Office visits are scheduled by appointment only and our patients are consistently seen on time.

Our staff realizes how valuable your time is, and will make every attempt to keep your waiting time to an absolute minimum.

If you are unable to keep your appointment, please notify our office 24 hours in advance, so that we may offer your appointment to another patient.

If hospitalization is required, the doctors primarily practice at St. Joseph Hospital.

They are also on staff at Hermann Hospital, Park Plaza Hospital and St. Luke's Hospital.

Emergencies and Returning Calls:

If an emergency situation should develop, call our office at 713-650-1502 and you will be given the necessary instructions.

Our phone is answered 24 hours a day and on weekends and holidays. We do not discuss test results or authorize medication refills after hours. If you need emergency room care, please call us first, if possible, so we can coordinate and respond to your problem.

In general, the doctors return their phone calls after 4 p.m. each day, as their schedules and emergencies permit. Please leave both daytime and evening phone numbers for call backs.

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Prescriptions and Refills:

If your prescription refill requires physician approval, please call your pharmacy early in the day. If you are changing pharmacies, or a new prescription is required, please contact our office. We do not refill prescriptions after hours and on weekends, because we do not have access to your medical records.

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Our Financial Policies:

While the fee is the patient's responsibility at the time of treatment, we will gladly assist you in filing insurance claims. Be sure to present your insurance information to our office staff at the time of your visit. Patients with HMO's and PPO's should present their ID card to verify our participation. Please be familiar with your insurance plan so that if referral paperwork is required, you will have it available before or at the time of your visit. If for some reason your insurance carrier ultimately denies your claim and/or does not pay for the services rendered, you are still responsible for the bill incurred for the services performed. For your convenience, we accept MasterCard, Visa, Discover and American Express.

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Your Medical Records:

Your medical records are held in strict confidence. No one has access to them except for our practice staff, you and your designate. If a third party (like your insurance company) needs information about your condition, we need a written authorization from you before we can release your records.

Note: There is a charge for preparing your records because it requires administrative time.